Last Updated: 31 December 2025
Privacy Policy
Welcome to Smith Locksmith Flushing! This Privacy Policy describes how Smith Locksmith Flushing ("we," "us," or "our") collects, uses, and discloses information that we obtain about visitors to our website, individuals who contact us, and customers who utilize our locksmith services in New York, NY, USA.
At Smith Locksmith Flushing, we are committed to protecting your privacy and handling your personal information responsibly. By using our services, website, or otherwise providing us with your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our locksmith services to you. This information may include:
a. Information You Provide Directly to Us
When you request services, contact us, or interact with Smith Locksmith Flushing, you may provide us with: * Contact Information: Your name, phone number, email address, and physical address (for service delivery). * Service Details: Information about the nature of the locksmith service you require, such as details about your lock issue, property type (residential, commercial, automotive), vehicle make/model/year (for auto locksmith services), and any specific access instructions. * Payment Information: If you make a payment, we collect necessary payment details (e.g., credit card number, expiration date, billing address). Please note that full payment card details are typically processed directly by our third-party payment processors and are not stored on our servers. * Communication Records: Copies of your communications with us, including emails, text messages, and call recordings (if applicable and disclosed). * Identification Information: In certain circumstances, for security and verification purposes, we may ask for proof of ownership or identity before performing services, especially for lockouts or key duplication.b. Information Collected Automatically
When you visit our website, Smith Locksmith Flushing may automatically collect certain information about your device and browsing activity, including: * Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. * Device Information: Information about the device you use to access our website, such as hardware model, operating system, and unique device identifiers. * Location Information: Depending on your device settings, we may collect general location information (e.g., based on your IP address).c. Information from Third Parties
Smith Locksmith Flushing may receive information about you from third-party services, such as online directories, social media platforms, or booking platforms, where you have authorized the sharing of such information.2. How We Use Your Information
Smith Locksmith Flushing uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule, dispatch, and perform the requested locksmith services, including emergency services, lock repairs, installations, key duplication, and security consultations. * Communication: To communicate with you regarding your service requests, appointments, estimates, invoices, and follow-up inquiries. * Customer Support: To respond to your questions, comments, and resolve any issues you may have. * Billing and Payments: To process your payments for services rendered and manage billing. * Security and Verification: To verify your identity and ownership of property or vehicles before performing services, ensuring legitimate access and preventing unauthorized entry. * Improve Our Services: To understand how our services are used and to improve the quality, efficiency, and safety of the services offered by Smith Locksmith Flushing. * Marketing (with Consent): To send you promotional materials, special offers, or updates about Smith Locksmith Flushing services, only if you have opted-in to receive such communications. You can opt-out at any time. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect the rights, property, or safety of Smith Locksmith Flushing, our customers, or others. * Fraud Prevention: To detect and prevent fraudulent or unauthorized activity.
3. Data Protection and Security Measures
Smith Locksmith Flushing is committed to protecting your personal information. We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include: * Secure servers and data storage facilities. * Encryption of sensitive data where appropriate. * Access controls to limit who can view your information. * Employee training on data privacy and security.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Smith Locksmith Flushing cannot guarantee its absolute security.
4. Sharing Your Information
Smith Locksmith Flushing may share your information with third parties in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, analytics, customer relationship management (CRM) systems, and dispatch software. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction involving Smith Locksmith Flushing, your information may be transferred as part of that transaction. * Protection of Rights: To protect the rights, property, or safety of Smith Locksmith Flushing, our customers, or others, including enforcing our policies and agreements. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Smith Locksmith Flushing does not sell your personal information to third parties for monetary consideration.
5. Third-Party Services and Cookies
a. Third-Party Services
Our website may use third-party services like Google Analytics to help us understand how visitors use our site. These services may collect information sent by your browser as part of a web page request, including cookies and your IP address. This data helps us improve our website's functionality and user experience. Smith Locksmith Flushing does not have direct control over the privacy practices of these third parties. We encourage you to review their privacy policies.b. Cookies and Tracking Technologies
Smith Locksmith Flushing's website uses cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. * Cookies are small data files stored on your device that help our website remember your preferences, track your activity, and provide personalized content. * How We Use Cookies: We use cookies for essential website functions, performance analytics, and to remember your settings. * Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed. However, if you disable cookies, some features of our website may not function properly.6. Your Rights Under US State Privacy Laws
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Utah Consumer Privacy Act (UCPA), and Connecticut Data Privacy Act (CTDPA).
Smith Locksmith Flushing respects these rights and is committed to fulfilling them where applicable. These rights may include:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information Smith Locksmith Flushing has collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it. * Right to Delete: You have the right to request the deletion of your personal information that Smith Locksmith Flushing has collected, subject to certain exceptions (e.g., to complete a transaction, comply with legal obligations, or for security purposes). * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Smith Locksmith Flushing does not sell your personal information for monetary consideration, you may have the right to opt-out of the "sale" or "sharing" of your personal information (as broadly defined by certain state laws for targeted advertising). * Right to Limit Use and Disclosure of Sensitive Personal Information: Where applicable, you may have the right to limit the use and disclosure of your sensitive personal information. Smith Locksmith Flushing only collects sensitive information (such as identification for verification) as strictly necessary to provide the requested locksmith services and does not use or disclose it for other purposes. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact Smith Locksmith Flushing using the contact information provided below. We may need to verify your identity before processing your request.
7. Data Retention
Smith Locksmith Flushing retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, to comply with our legal obligations (such as record-keeping for tax or accounting purposes), resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purpose for which it was collected.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. Smith Locksmith Flushing does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. How to Contact Us About Data Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Smith Locksmith Flushing using the following details:
Smith Locksmith Flushing Address: 136-16 35th Ave, Flushing, NY, 11354 Email: smith@locksmithflushingny.com
10. Updates to This Policy
Smith Locksmith Flushing may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and revise the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
